Refund and Returns Policy
1. General Policy
At oraclego, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.
2. Eligibility for Refunds and Returns
2.1. Time Frame
Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.
2.2. Condition of the Product
To be eligible, the product must be:
- Unused, undamaged, and in its original packaging.
- Accompanied by the original receipt or proof of purchase.
2.3. Non‑Refundable Items
The following items are not eligible for refunds or returns:
- Digital downloads or downloadable content.
- Personalized or custom‑made products.
- Products marked as final sale.
3. Return Process
3.1. Initiating a Return
To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.
3.2. Shipping the Return
Once your request is approved, we will provide a prepaid shipping label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.
4. Refunds
4.1. Method of Refund
Refunds will be issued to the original payment method used for the purchase. The processing time may vary depending on your bank, but refunds are typically completed within 7‑10 business days after we receive the returned item.
4.2. Restocking Fee
A restocking fee of 10 % may be applied to returns that do not meet the eligibility criteria outlined in Section 2.
5. User Responsibilities
Customers are responsible for:
- Providing accurate contact information.
- Ensuring the returned product is packaged safely to prevent damage during transit.
- Adhering to the 30‑day return window.
6. Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.
7. Contact Information
If you have any questions regarding this policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486‑9486
- Address: Address